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Today many business are turning to Web-enabled technologies as a means to reduce cost and streamline the processes associated with purchasing automotive components. At Purple Cranium Products, you can choose your method of placing your order. All returns with a credit going back to the credit card or PayPal are subject to a restocking fee. 10% within 30 days, 20% within 60 days, and 30% within 90 days of order date. Call, fax, mail or e-mail your order to our order processing department. Normal business hours are from 8:30 am to 5:00 pm. Monday-Friday eastern standard time. When ordering be sure to include part numbers, quantity and any other detail such as color, etc. Be sure to include complete shipping address and billing information.
 We accept MasterCard, Discover and Visa, we also except checks, please allow up to 2 weeks for checks to clear. Make sure you enter complete number and expiration date. Your credit card is charged only after your item(s) are known to be available for shipping. All credit card orders are encrypted and processed for complete security. Please make checks payable to Purple Cranium Products. Sorry No COD.
All orders are sent from our Howell, Michigan facility. We ship items up to150 pounds via UPS. Small items are usually shipped using USPS. All other heavy or bulky items shipped via common truck freight. Purchased items that offer free shipping, is just that...purchased. If for any reason the items ordered are not purchased (return for refund), the customer will be responsible for the shipping cost to and from the purchasers address. All items indicating "Free Shipping" are for orders shipped within the US.
All technical questions on our product line will be promptly answered by e-mail, phone or fax. We can provide assistance on selecting the best product for your application.
All of our powder coated products are coated in house, and we offer over 58 different color choices. All powder coated items are finished in a Black Hammertone, which is free, unless an alternative is purchased. All powders on average take an additional 4-6 business days therefore there is rarely any next or second day air delivery orders on powder coated items. On average for our basic Hammertone black; Powder Coating Shops will charge $48-$72 per item, and the turn around time is 2-3 weeks, plus you the customer will be required to supply or be charged extra for the powder. We at Purple Cranium Products strive to give our customers the best possible price and delivery.
Most manufactured parts are warranted usually for 90 days from the date of purchase. Parts used for racing, rock crawling, etc. are warranted against workmanship defects only, they are not warranted for wear of breakage under any circumstance. Electrical parts are usually not warranted. Every return for warranty consideration must have a pre-approved return number, any product which, in our opinion, that shows evidence of being installed contrary to instructions, and/or subjected to improper handling, packaging or shipping by the customer will not be eligible for exchange, refund or warranty consideration. We reserve the right to charge a restocking fee or refuse any exceptions.
Mail:
Purple Cranium Products
4337 East Grand River Ave. #178
Howell, MI 48843
Phone:
(517) 545-0032
24 Hr. Fax:
(517) 545-5840
E-mail:
sales@purplecranium.com
www.purplecranium.com
*Purple Cranium Products, Inc. liability for losses or damages, arising out of or any cause whatsoever, is limited to full refund of the purchase price, or at out opinion. Purple Cranium Products, Inc. shall not be liable for any consequential or incidental damages.
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